This Cookie Policy was last updated on 02/11/2023 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.
1. Introduction
Our website, https://viatravel.com.au (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.
2. What are cookies?
A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.
3. What are scripts?
A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.
4. What is a web beacon?
A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.
5. Cookies
5.1 Technical or functional cookies
Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.
5.2 Statistics cookies
We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.
5.3 Marketing/Tracking cookies
Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.
5.4 Social media
On our website, we have included content to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks. This content is embedded with code derived from third parties and places cookies. This content might store and process certain information for personalized advertising.
Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymized as much as possible.
6. Placed cookies
Wistia
Usage
We use Wistia for video display. Read more
Sharing data
For more information, please read the Wistia Privacy Statement.
Statistics
Name
Expiration
Function
Store if the user has seen embedded content
Marketing
Zopim
Usage
We use Zopim for chat support. Read more
Sharing data
For more information, please read the Zopim Privacy Statement.
Functional
Zendesk
Usage
We use Zendesk for Customer Relations Management. Read more
Sharing data
This data is not shared with third parties.
Preferences
Statistics
Facebook
Usage
We use Facebook for display of recent social posts and/or social share buttons. Read more
Sharing data
For more information, please read the Facebook Privacy Statement.
Marketing
Name
Expiration
Function
Store and track interaction
Store and track visits across websites
Store last visit
Store account details
Store a unique user ID
Store browser details
Store account details
Functional
Name
Expiration
Function
1 week
Read screen resolution
90 days
Provide fraud prevention
session
Store and track if the browser tab is active
Google reCAPTCHA
Usage
We use Google reCAPTCHA for spam prevention. Read more
Sharing data
For more information, please read the Google reCAPTCHA Privacy Statement.
Functional
Marketing
WordPress
Usage
We use WordPress for website development. Read more
Sharing data
This data is not shared with third parties.
Functional
Name
Expiration
Function
session
Store browser details
persistent
Store user preferences
1 year
Store user preferences
session
Read if cookies can be placed
persistent
Store logged in users
WooCommerce
Usage
We use WooCommerce for webshop management. Read more
Sharing data
This data is not shared with third parties.
Statistics
Intercom Messenger
Usage
We use Intercom Messenger for chat support. Read more
Sharing data
For more information, please read the Intercom Messenger Privacy Statement.
Functional
Marketing
Google Analytics
Usage
We use Google Analytics for website statistics. Read more
Sharing data
For more information, please read the Google Analytics Privacy Statement.
Statistics
HubSpot
Usage
We use HubSpot for marketing automation (automated email marketing). Read more
Sharing data
For more information, please read the HubSpot Privacy Statement.
Marketing
Name
Expiration
Function
Store and track a visitor’s identity
Store time of visit
Preferences
Name
Expiration
Function
13 months
Store browser details
1 week
Store logged in users
30 minutes
Store if a message has been shown
Statistics
Functional
Name
Expiration
Function
30 minutes
Store anonymized statistics
6 months
Store cookie consent preferences
2 weeks
Store logged in users
session
Store ID’s of experiments and sessions for A/B testing
6 months
Store ‘do not track’ signals
Google Adsense
Usage
We use Google Adsense for showing advertisements. Read more
Sharing data
For more information, please read the Google Adsense Privacy Statement.
Marketing
Name
Expiration
Function
persistent
Store and track conversions
persistent
Provide ad delivery or retargeting
WPML
Usage
We use WPML for locale management. Read more
Sharing data
This data is not shared with third parties.
Marketing
Posts View Counter
Usage
We use Posts View Counter for website statistics. Read more
Sharing data
This data is not shared with third parties.
Functional
Miscellaneous
Usage
Sharing data
This data is not shared with third parties.
Purpose pending investigation
Name
Expiration
Function
__mpq_a36067b00a263cce0299cfd960e26ecf_ev
__mpq_5d545622e3a040aca63f2089b0e6cae7_ev
lastExternalReferrer
lastExternalReferrerTime
pvc_visits[0]
grandtour_recently_view_tours
pum-7858
cmplz_consented_services
365 days
cmplz_policy_id
365 days
cmplz_marketing
365 days
cmplz_statistics
365 days
cmplz_preferences
365 days
cmplz_functional
365 days
cmplz_banner-status
365 days
wp-autosave-1
pum-9628
pum-9755
wp_lang
pum-10419
__mpq_5d545622e3a040aca63f2089b0e6cae7_pp
tusSupport
e1bPhUw5wXlxCMaHlIzGlead-connecter-text-widget-prompt-dismissed
v2_contact_session_e1bPhUw5wXlxCMaHlIzG_session_id
lead-connecter-text-widget-input-values
v2_history_e1bPhUw5wXlxCMaHlIzG
v2_session_history_e1bPhUw5wXlxCMaHlIzG
i18n.en-us
_gcl_gs
_gcl_aw
7. Consent
When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on “Accept”, you consent to us using all cookies and plug-ins as described in the pop-up and this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.
7.1 Manage your consent settings
8. Enabling/disabling and deleting cookies
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.
Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.
9. Your rights with respect to personal data
You have the following rights with respect to your personal data:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Data Protection Authority).
10. Contact details
For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:
Via Travel Australia
567 Collins St
Melbourne
VIC 3000
Australia
Website: https://viatravel.com.au
Email: [email protected]
Phone number: +61 2 7229 1083
This Cookie Policy was synchronized with cookiedatabase.org on 02/11/2023.